Guest Experience & Operations Manager on Duty

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Manager on Duty to oversee the guest experience on the casino floor while supporting the management of operations. This role ensures compliance with standards and improves operational efficiency.

The ideal candidate will have a Bachelor's degree, at least three years of supervisory and casino experience, and strong leadership skills. This position requires a keen focus on guest service and problem resolution in a high-demand environment.

Qualifications

• Minimum three years of supervisory experience is required.
• Minimum three years of related experience in the operational aspects of casino gaming industry.
• Strong leadership skills with a professional demeanor.

Responsibilities

• Oversee guest experience and manage operations on the casino floor.
• Collaborate to resolve guest concerns and monitor service delivery.
• Enforce compliance with gaming standards and internal controls.

Skills

Leadership skills

Operations management

Data analysis

Microsoft Suite proficiency

Interpersonal skills

Education

Bachelor’s degree in a related field

Tools

Microsoft Excel

Synkros

Job description

Yaamava Resort & Casino at San Manuel is seeking a Manager on Duty to oversee the guest experience on the casino floor while supporting the management of operations. This role ensures compliance with standards and improves operational efficiency.

The ideal candidate will have a Bachelor's degree, at least three years of supervisory and casino experience, and strong leadership skills. This position requires a keen focus on guest service and problem resolution in a high-demand environment.