Guest Services II: Pathways to Permanent Housing (Night Shift)

Guest House of Milwaukee, Inc.; Milwaukee (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

11 paid holidays + your birthday paid!

3 weeks of vacation with 4 weeks ofvac

Paid mental health days

Paid sick time

Health, Dental & Vision Insurance

Public student loan forgiveness

Growth & Development opportunities!

Job summary

Guest House of Milwaukee, Inc. in Milwaukee is seeking a Guest Services II to support shelter operations and respond to complex guest needs.

You will reinforce service, safety, and documentation standards across shifts while upholding trauma-informed practices and company policies. This full-time role offers a 3rd shift schedule (11pm–7am) with weekdays and weekends, a staff-focused benefits package, paid holidays, vacation time, health and life insurance, and opportunities for growth as the

Qualifications

• High school diploma or GED required.
• 1 year of experience in shelter, residential, or human services environment.
• Ability to perform essential job functions with or without reasonable accommodation.
• Ability to communicate clearly and reinforce expectations with peers.

Responsibilities

• Model and reinforce respectful, responsive, trauma-informed interactions with guests and visitors.
• Identify patterns or concerns in guest behavior and elevate issues requiring intervention.
• Reinforce adherence to residence rules, agency policies, and mandated guidelines through consistent personal compliance.
• Support and reinforce accurate, timely completion of admissions and intake procedures.
• Conduct safety and security checks and reinforce expectations with Guest Services I staff.
• Respond calmly to emergencies and assist in coordinating evacuations and crisis procedures.
• Complete documentation accurately and support GS I staff in meeting documentation expectations.
• Conduct dorm sweeps and reinforce quality standards in reporting and follow-up actions.
• Support cleanliness and organization routines, reinforcing standards across shared spaces.
• Elder Justice: Provide trauma-informed support to high-needs guests, including elderly clients, and model effective engagement strategies for peers.
• Pathways to Permanent Housing: Works directly with clients with additional behavioral or developmental needs, ensuring consistent support, documentation, and collaboration with case managers.

Skills

Guest Services I duties

Communication

Trauma-informed

Documentation

Time management

Education

High school diploma or GED

Job description

Guest House of Milwaukee, Inc. in Milwaukee is seeking a Guest Services II to support shelter operations and respond to complex guest needs.

You will reinforce service, safety, and documentation standards across shifts while upholding trauma-informed practices and company policies. This full-time role offers a 3rd shift schedule (11pm–7am) with weekdays and weekends, a staff-focused benefits package, paid holidays, vacation time, health and life insurance, and opportunities for growth as the