Guest Services Front Office Manager

Noble House Hotels & Resorts; Bryan (TX); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

On Demand Pay

Travel discounts

Job summary

The Stella Hotel is seeking a Front Office Manager to lead our guest services team in Bryan, TX. This hands-on role drives arrivals and departures, ensuring every guest receives attentive, professional service from check-in to checkout.

You will mentor staff, model a proactive service mindset, and coordinate front desk operations to maintain our boutique, 4-diamond standard. Responsibilities include managing guest requests, VIP reservations, and daily reporting while fostering a collaborative,

Qualifications

• Experience in guest services leadership in hospitality settings.
• Proven ability to recruit, train, and develop a high-performing team.
• Strong administrative and organizational skills to manage front office operations.

Responsibilities

• Lead the front office team with arrivals, departures, and guest requests to ensure a seamless experience.
• Set a positive tone for the guest stay and model the service mindset "Yes, I am happy to help".
• Oversee daily front desk operations, VIP handling, and staffing coordination.

Skills

Guest Services

Team Leadership

Administrative

Job description

The Stella Hotel is seeking a Front Office Manager to lead our guest services team in Bryan, TX. This hands-on role drives arrivals and departures, ensuring every guest receives attentive, professional service from check-in to checkout.

You will mentor staff, model a proactive service mindset, and coordinate front desk operations to maintain our boutique, 4-diamond standard. Responsibilities include managing guest requests, VIP reservations, and daily reporting while fostering a collaborative,