Front Office Manager

Noble House Hotels & Resorts; Bryan (TX); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

On Demand Pay

Travel discounts

Job summary

The Stella Hotel is seeking a Front Office Manager to lead our guest services team in Bryan, TX. This hands-on role drives arrivals and departures, ensuring every guest receives attentive, professional service from check-in to checkout.

You will mentor staff, model a proactive service mindset, and coordinate front desk operations to maintain our boutique, 4-diamond standard. Responsibilities include managing guest requests, VIP reservations, and daily reporting while fostering a collaborative,

Qualifications

• Experience in guest services leadership in hospitality settings.
• Proven ability to recruit, train, and develop a high-performing team.
• Strong administrative and organizational skills to manage front office operations.

Responsibilities

• Lead the front office team with arrivals, departures, and guest requests to ensure a seamless experience.
• Set a positive tone for the guest stay and model the service mindset "Yes, I am happy to help".
• Oversee daily front desk operations, VIP handling, and staffing coordination.

Skills

Guest Services

Team Leadership

Administrative

Job description

Front Office Manager at The Stella Hotel

Bryant TX

Description

Job Type

Full-time, Salary

We Are

The Stella Hotel is one of Texas' top hotels. Come join us and you'll see why! With 176 rooms, this beautiful full-service, 4-diamond, boutique hotel has become the favorite hotel in Bryan/College Station.

OUR CULTURE | Individual Distinction, Collective Soul

At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun

A day in the life...

As the Front Office Manager your friendly, energetic and professional personality will guide your team. In this position, you will lead our guest services team with arrivals and departures and any requests guests have during their stay.You and your team's standard response will become "Yes, I am happy to help".This is a hands-on position where your leadership sets the tone for our guest's stay from the moment they arrive.

You own this if you are…

Eager to learn, teach and take pride in your workSeeking to work in a beautiful hotel where you constantly meet and interact with new peopleReliable, have a flexible mind-set and like to smile

We've got you covered…

At The Stella Hotel, we are proud to offer our team members the best perks and benefits. Competitive Compensation Medical, dental, vision, and life insurances offered after 60 days of employment.401k with matching contributions, On Demand Pay, Travel discounts with both Noble House Hotels and Resorts, and the Marriott

Requirements

• Key Responsibilities:
• Guest Services: Ensure friendly & efficient guest registration, departures and telephone service. Observe and guide front desk agents to ensure established procedures are completed in accordance with policy, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, card transactions, account settlements and deposits are handled correctly. Always while guest complaints and problems are handled in a courteous and professional manner
• Team Leadership: Recruit, train, and develop a high-performing team. Provide continuous feedback and conduct regular performance evaluations. Promote a positive work environment and team culture.
• Administrative: Review current days expected arrivals and check all VIP and special request reservations to ensure they are pre-registered, clocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Ensure all necessary reports and forms are completed daily. Participate in the Manager on Duty program

Salary Description

60,000-62,000 /year

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.