Guest Services & Front Desk Specialist – Ski Resort

Alterra Mountain Company; Mammoth Lakes (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain is seeking a Lodge Guest Services Agent in Mammoth Lakes, CA. Greets, registers, and assigns rooms, dispatches lodge staff, makes and changes reservations, and handles guest inquiries.

This role supports multiple properties including Tamarack Lodge and The Westin Monache, with a focus on delivering a warm mountain hospitality experience. Hourly rate shown, opportunities for advancement, and a comprehensive perks program including free skiing, guest discounts, and a 401(k) with

Qualifications

• High school graduate with general business office training or equivalent experience.
• Basic computer skills required.
• Minimum of one year experience in public or guest relations service.
• Ability to effectively present information in one-on-one and small group situations to guests.
• Ability to apply common sense and understanding to carry out instructions furnished in written and oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Greets, registers, and assigns rooms to Guests.
• Dispatches Lodge Staff such as Housekeepers and Maintenance Service employees in response to Guest requests.
• Makes, changes and cancels reservations.
• Serves as Lodge telephone operator.
• Answers inquiries pertaining to hotel services as well as other Mammoth California services.
• Computes bill, collects payment, and checks guests out of the hotel.

Skills

Guest relations

Basic computer skills

Communication skills

Education

High school diploma or equivalent

Job description

Mammoth Mountain is seeking a Lodge Guest Services Agent in Mammoth Lakes, CA. Greets, registers, and assigns rooms, dispatches lodge staff, makes and changes reservations, and handles guest inquiries.

This role supports multiple properties including Tamarack Lodge and The Westin Monache, with a focus on delivering a warm mountain hospitality experience. Hourly rate shown, opportunities for advancement, and a comprehensive perks program including free skiing, guest discounts, and a 401(k) with