Guest Services & Front Desk Specialist

Hotel Abri; United States; On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401K

Paid time off

Discounted hotel stays

Job summary

Hotel Abri is seeking a Guest Services Agent responsible for ensuring the accuracy of daily business transaction records and reports. Key duties include maintaining knowledge of hotel policies, responding to guest inquiries, and conducting daily reconciliations.

The candidate should possess a high school diploma (college degree preferred) and demonstrate strong English communication skills. Benefits include medical and life insurance, 401K, and discounted hotel stays.

Qualifications

• Communication skills in English are necessary for interacting with guests and staff.
• Proficiency in mathematical calculations is required for report accuracy.
• Ability to use property management systems for data entry.

Responsibilities

• Maintain knowledge of hotel policies and procedures.
• Setup work station and maintain cleanliness.
• Answer phones with proper etiquette.
• Review and distribute daily business transaction reports.
• Conduct daily reconciliations of front desk and F&B cashier work.

Skills

Communication in English

Mathematical calculations

Teamwork

Education

High school diploma or equivalent

College degree, Accounting major preferred

Tools

Property Management Systems (PMS)

Point of Sale systems (POS)

Calculators

Job description

Hotel Abri is seeking a Guest Services Agent responsible for ensuring the accuracy of daily business transaction records and reports. Key duties include maintaining knowledge of hotel policies, responding to guest inquiries, and conducting daily reconciliations.

The candidate should possess a high school diploma (college degree preferred) and demonstrate strong English communication skills. Benefits include medical and life insurance, 401K, and discounted hotel stays.