Guest Services Agent

Hotel Abri; United States; On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401K

Paid time off

Discounted hotel stays

Job summary

Hotel Abri is seeking a Guest Services Agent responsible for ensuring the accuracy of daily business transaction records and reports. Key duties include maintaining knowledge of hotel policies, responding to guest inquiries, and conducting daily reconciliations.

The candidate should possess a high school diploma (college degree preferred) and demonstrate strong English communication skills. Benefits include medical and life insurance, 401K, and discounted hotel stays.

Qualifications

• Communication skills in English are necessary for interacting with guests and staff.
• Proficiency in mathematical calculations is required for report accuracy.
• Ability to use property management systems for data entry.

Responsibilities

• Maintain knowledge of hotel policies and procedures.
• Setup work station and maintain cleanliness.
• Answer phones with proper etiquette.
• Review and distribute daily business transaction reports.
• Conduct daily reconciliations of front desk and F&B cashier work.

Skills

Communication in English

Mathematical calculations

Teamwork

Education

High school diploma or equivalent

College degree, Accounting major preferred

Tools

Property Management Systems (PMS)

Point of Sale systems (POS)

Calculators

Job description

Pay Range: $20.00 - $25.00 / Payrate: $21/hr

Job Title: Guest Services Agent

Job Summary

Verify the accuracy of figures, calculations, and postings pertaining to daily business transactions recorded by other staff members by performing various analyses of accounting records. Compile, review and distribute various reports to appropriate members.

Job Duties

• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
• Maintain complete knowledge of property management system and manual procedures.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Set up and organize work station with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor.
• Answer telephone within three rings, using correct salutations and telephone etiquette.
• Be familiar with all hotel services and facilities to respond to guest inquiries accurately. Promote positive guest relations.
• Be familiar with all hotel packages, promotions, prices and rates to best service guests.
• Possess a complete working knowledge of PMS, POS, call accounting and movie systems.
• Correct errors or list discrepancies for adjustment.
• Compute percentages and totals and compare results with recorded entries.
• Inspect items on books of original entry to determine if accepted accounting procedures were followed in recording transactions.
• Analyze data obtained for evidence of deficiencies in controls or lack of compliance with management policies and procedures.
• Reconcile and complete all daily front desk as well as Food and Beverage cashier work.
• Run final trial balance to post rooms and close day.
• Run accounts receivable reports and other reports required for record keeping as designated by the Controller.
• Provide next day reports for Front Office, Housekeeping, Sales and Accounting Offices as required.
• Transmit credit card vouchers electronically via modem to authorized vendors.

Minimum Requirements

• High school diploma or equivalent.
• Must be able to communicate in English with guests, visitors, vendors and hotel staff.
• Must be able to provide legible communication.
• Must be able to compute mathematical calculations.
• College degree, Accounting major preferred.
• Certification of previous training in computers.
• Experience with computers, calculators or word processors.
• Ability to input and access information into the property management and sale systems.
• Ability to perform job functions with minimal supervision.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to work cohesively with other departments and co-workers as part of a team.

Benefits

We offer many benefits for full time employees such as medical, dental, life insurance, 401K, paid time off, discounted hotel stays and more.

Pre-employment background screening is required as a condition of employment.

EOE/M/F/Vet/Disabled