Guest Experience Concierge & Front Desk Specialist

Hotel-Abri; San Francisco (CA); On-site; USD 20,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401K

Paid time off

Discounted hotel stays

Job summary

Hotel Abri in San Francisco seeks a Guest Services Agent to manage front desk duties, assist guests with inquiries, and uphold hospitality standards.

Responsibilities include operating the PMS/POS systems, handling cash and daily reports, and ensuring accurate accounting postings. Strong English communication and meticulous attention to detail are essential. The role offers full-time hours and competitive benefits.

Qualifications

• High school diploma or equivalent required.
• College degree in Accounting preferred.
• Must be able to communicate in English with guests and staff.

Responsibilities

• Answer telephone within three rings, using correct salutations and telephone etiquette.
• Maintain knowledge of PMS, POS, call accounting and movie systems.
• Prepare and distribute daily front desk and accounting reports as required.
• Reconcile and complete daily front desk, Food and Beverage cashier work.
• Transmit credit card vouchers electronically to authorized vendors.

Skills

English communication

Phone etiquette

Legible communication

Education

High school diploma or equivalent

College degree, Accounting major preferred

Tools

Property Management System (PMS)

POS system

Accounting software

Job description

Hotel Abri in San Francisco seeks a Guest Services Agent to manage front desk duties, assist guests with inquiries, and uphold hospitality standards.

Responsibilities include operating the PMS/POS systems, handling cash and daily reports, and ensuring accurate accounting postings. Strong English communication and meticulous attention to detail are essential. The role offers full-time hours and competitive benefits.