Guest Services & Front Desk Specialist

PENN Entertainment, Inc.; Lake Charles (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a Front Desk/Guest Services professional in Lake Charles, LA. You will greet guests, handle check-in/check-out, take reservations, and resolve questions or issues with a focus on accuracy and courtesy.

The role requires strong customer service, English fluency, and the ability to work a flexible schedule including nights and weekends. Prior hospitality experience is preferred, with proficiency in Microsoft Office and confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Prior hospitality or Front Desk experience preferred.
• Strong computer skills with proficiency in Microsoft Office applications preferred.
• Ability to maintain confidentiality and professionalism.
• Excellent customer service and interpersonal skills.
• Must have good written and verbal communication skills; fluent English.
• Basic math and money handling skills.
• Team-oriented with ability to meet deadlines and manage multiple priorities.
• Flexible schedule including nights, weekends, holidays, and varying days off.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information to guarantee rooms (identification, credit card verification, etc.).
• Performs Front Desk, Call Center, and other hotel-related duties as needed.
• Keeps Hotel Services Supervisor informed of any problems.
• Assists the Player Development team with reservations and requests.
• Verifies duties and ensures accuracy and adherence to policies.

Skills

Excellent customer service

Interpersonal skills

English fluency

Strong communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

PENN Entertainment, Inc. is seeking a Front Desk/Guest Services professional in Lake Charles, LA. You will greet guests, handle check-in/check-out, take reservations, and resolve questions or issues with a focus on accuracy and courtesy.

The role requires strong customer service, English fluency, and the ability to work a flexible schedule including nights and weekends. Prior hospitality experience is preferred, with proficiency in Microsoft Office and confidentiality.