Guest Marketing & Play Program Liaison

PENN Entertainment, Inc.; Lake Charles (LA); On-site; USD 22,000 - 30,000; Full time

Job summary

PENN Entertainment, Inc. in Lake Charles, LA is seeking a Guest Services/Cashier support role. This position focuses on helping guests with PENN Play, printing player cards, and providing information about the property and promotions.

The role requires knowledge of credit operations, procurement systems, and strong Excel skills. The candidate will work with a diverse team in a fast-paced environment, with opportunities for career growth within the PENN Rewards program.

Qualifications

• Effective verbal communication skills in person and on the telephone.
• Knowledge of credit operations, rules and regulations.
• Knowledge of inter-related department functions such as Cashiers Cage, Collections, and Revenue Audit.
• Proficient in Excel.
• Knowledge of Coupa or other procurement systems.

Responsibilities

• Printing player cards
• Answering questions about the PENN Play program
• Assisting guests with their PENN Play accounts
• Providing general information about the property
• Answering questions about PENN Cash, offers, promotions, and other marketing initiatives

Skills

Verbal communication

Customer service

Credit operations

Excel

Procurement systems

Tools

Coupa

Job description

PENN Entertainment, Inc. in Lake Charles, LA is seeking a Guest Services/Cashier support role. This position focuses on helping guests with PENN Play, printing player cards, and providing information about the property and promotions.

The role requires knowledge of credit operations, procurement systems, and strong Excel skills. The candidate will work with a diverse team in a fast-paced environment, with opportunities for career growth within the PENN Rewards program.