Retail Sales & Guest Experience Specialist

PENN Entertainment, Inc.; Lake Charles (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a shop/cashop cashier in Lake Charles, LA. You will handle transactions, greet guests, and ensure accurate stock and inventory records while maintaining a clean, welcoming shop environment.

The role requires strong English communication, confidentiality, and basic computer/POS skills. You’ll work with a dynamic team and support guest satisfaction across shift patterns, including evenings and weekends.

Qualifications

• High School Diploma or equivalent preferred.
• Prior experience in a cash handling position preferred.
• Must have good customer service and interpersonal skills.
• Strong written and verbal communication skills; fluent in English.
• Ability to maintain confidentiality and professionalism.
• Must have basic computer skills, including the ability to operate a POS system.
• Basic math skills required.
• Ability to maintain a high level of energy and work varying shifts, including evenings & weekends.
• Ability to work collaboratively with team members at all levels.

Responsibilities

• Records all transactions in the Point-of-Sale system accurately.
• Handles cash, checks, credit cards, gift certificates, and comps.
• Maintains shop neatness and cleanliness to appeal to customers.
• Unpacks, stocks, and prices merchandise in the shop as needed.
• Assists in stocking and recording stock for vending machines.
• Greet guests at shop entrance to invite entry when appropriate.
• Follows policies and procedures and maintains confidentiality.
• Complies with all regulatory, departmental, and company rules.
• Completes physical inventory monthly and merchandises products.

Skills

Cash handling

Customer service

English literacy

Communication

Confidentiality

POS system

Teamwork

Basic math

Attention to detail

Education

High School Diploma or equivalent

Job description

PENN Entertainment, Inc. is seeking a shop/cashop cashier in Lake Charles, LA. You will handle transactions, greet guests, and ensure accurate stock and inventory records while maintaining a clean, welcoming shop environment.

The role requires strong English communication, confidentiality, and basic computer/POS skills. You’ll work with a dynamic team and support guest satisfaction across shift patterns, including evenings and weekends.