Guest Services Front Desk Specialist

The Hotel at Auburn University; Auburn (AL); On-site; USD 28,000 - 42,000; Full time

Job summary

The Hotel at Auburn University is seeking a Front Desk Agent to ensure accurate, courteous check-in/check-out and friendly guest interaction. You will coordinate with departments, document requests, and promote packages to enhance guest satisfaction.

Candidates should have a high school diploma or equivalent, hospitality training preferred, and experience in a luxury-front-office setting. Proficiency with Microsoft Office is expected.

Qualifications

• High school diploma or equivalent required.
• Hospitality training preferred.
• Experience as Front Office Receptionist in a luxury market preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Greet and check in/out hotel guests accurately and courteously.
• Promote guest relations and upsell packages when possible.
• Handle guest complaints per procedures to ensure satisfaction.
• Document guest requests and coordinate with departments.
• Maintain workstation cleanliness and multi-department communication.

Skills

Guest focus

Communication skills

Decision making

Guestroom security

Organization

Microsoft Office

Education

High school diploma or equivalent

Hospitality training preferred

Experience as Front Office in luxury market

Tools

Microsoft Office Suite

Job description

The Hotel at Auburn University is seeking a Front Desk Agent to ensure accurate, courteous check-in/check-out and friendly guest interaction. You will coordinate with departments, document requests, and promote packages to enhance guest satisfaction.

Candidates should have a high school diploma or equivalent, hospitality training preferred, and experience in a luxury-front-office setting. Proficiency with Microsoft Office is expected.