Guest Services Front Desk Pro

Sagchip; Mount Pleasant (MI); On-site; USD 28,000 - 34,000; Full time

Job summary

Soaring Eagle Casino & Resort in Mount Pleasant, MI seeks a friendly Front Desk Clerk to check guests in and out, answer questions, and support guest satisfaction. You will use hotel software, handle reservations, and maintain confidentiality while providing exceptional service to casino and hotel guests.

The role requires a high school diploma or GED, 1 year of customer service and cash handling, and ability to pass a 20 wpm typing test; gaming license eligibility is required where applicable.

Qualifications

• High School Diploma or GED required.
• Must be at least 18 years old.
• 1 year customer service experience and cash handling experience.
• Typing test of at least 20 wpm required.
• Must be able to obtain a gaming license as applicable.

Responsibilities

• Check guests in and out using the hotel computer system.
• Answer guests' questions about the hotel, casino, and local area attractions.
• Handle guest concerns to ensure full satisfaction.
• Book, change, and cancel reservation requests.
• Balance cash at end of shift and report discrepancies.

Skills

Customer service

Cash handling

Typing (20 wpm)

Communication

Problem solving

Time management

Teamwork

Education

High School Diploma or GED

Tools

Hotel software

Hotel computer systems

Job description

Soaring Eagle Casino & Resort in Mount Pleasant, MI seeks a friendly Front Desk Clerk to check guests in and out, answer questions, and support guest satisfaction. You will use hotel software, handle reservations, and maintain confidentiality while providing exceptional service to casino and hotel guests.

The role requires a high school diploma or GED, 1 year of customer service and cash handling, and ability to pass a 20 wpm typing test; gaming license eligibility is required where applicable.