Guest Services Front Desk — Growth & Perks

Torgerson's Equipment; Willmar (MN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) & matching

Paid Time Off (PTO) & Holiday Pay

Volunteer Time Off (VTO)

Job summary

TPI Hospitality is seeking a Front Desk associate in Minnesota for a full-time role with a flexible 3-11pm shift. Pay is based on experience, and the position offers opportunities to contribute to a guest-focused team within a growing hospitality group.

Responsibilities include greeting guests, answering calls and emails, helping with reservations, and delivering outstanding service in a fast-paced environment. This role supports our mission to create win-win outcomes for guests and colleagues.

Qualifications

• Strong customer service and guest-facing skills.
• Clear communication and professional phone etiquette.
• Ability to manage emails and inquiries efficiently.
• Demonstrated multitasking in a fast-paced hospitality environment.
• Accurate record-keeping of reservations, arrivals, and payments.

Responsibilities

• Provide friendly, energetic, and positive interactions with guests.
• Answer phone calls, manage emails, and provide information regarding hotel facilities, local attractions, and services.
• Handle requests, inquiries, and complaints promptly.
• Maintain accurate records of reservations, arrivals, departures, and payments.
• Ability to multitask in a fast-paced environment.

Skills

Customer service

Phone etiquette

Email management

Multitasking

Record keeping

Job description

TPI Hospitality is seeking a Front Desk associate in Minnesota for a full-time role with a flexible 3-11pm shift. Pay is based on experience, and the position offers opportunities to contribute to a guest-focused team within a growing hospitality group.

Responsibilities include greeting guests, answering calls and emails, helping with reservations, and delivering outstanding service in a fast-paced environment. This role supports our mission to create win-win outcomes for guests and colleagues.