Guest Services Front Desk - AM Shift, Flexible Hours

Melrosehoteldc; BLOOMINGTON (MN); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Hilton Minneapolis/St. Paul Airport hotel is hiring a Full-time Front Desk Agent for the AM shift. You’ll greet guests, check them in/out, and assist with pre-registration and blocking reservations. You will handle charges accurately, and use Front Office systems for daily transactions. Strong teamwork and flexible schedules are valued.

Daily tasks include managing reservations, knowing rates/discounts, and processing same-day bookings with prompt cancellation/relocation procedures as needed.

Qualifications

• Experience in a front desk or guest services role preferred.
• Excellent communication and customer service skills.
• Ability to handle payments and process charges accurately.
• Ability to work in a team and adapt to a flexible schedule.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest service

Cash handling

Reservations

Communication skills

Teamwork

Tools

Front Office software

Job description

Hilton Minneapolis/St. Paul Airport hotel is hiring a Full-time Front Desk Agent for the AM shift. You’ll greet guests, check them in/out, and assist with pre-registration and blocking reservations. You will handle charges accurately, and use Front Office systems for daily transactions. Strong teamwork and flexible schedules are valued.

Daily tasks include managing reservations, knowing rates/discounts, and processing same-day bookings with prompt cancellation/relocation procedures as needed.