Hilton MSP Airport - Front Desk Agent - FT - AM Shift - FLEXIBLE

Melrosehoteldc; BLOOMINGTON (MN); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Hilton Minneapolis/St. Paul Airport hotel is hiring a Full-time Front Desk Agent for the AM shift. You’ll greet guests, check them in/out, and assist with pre-registration and blocking reservations. You will handle charges accurately, and use Front Office systems for daily transactions. Strong teamwork and flexible schedules are valued.

Daily tasks include managing reservations, knowing rates/discounts, and processing same-day bookings with prompt cancellation/relocation procedures as needed.

Qualifications

• Experience in a front desk or guest services role preferred.
• Excellent communication and customer service skills.
• Ability to handle payments and process charges accurately.
• Ability to work in a team and adapt to a flexible schedule.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest service

Cash handling

Reservations

Communication skills

Teamwork

Tools

Front Office software

Job description

Hilton MSP Airport - Front Desk Agent - FT - AM Shift - FLEXIBLE

#26-2191

Location Description

3800 American Blvd East, Bloomington, Minnesota 55425

Hilton Minneapolis/St. Paul Airport hotel offers complimentary transportation to and from Minneapolis St. Paul International airport. We are in a prime location near Bloomington, MN attractions and the Light Rail to downtown Minneapolis.

You'd appreciate our natural surroundings such as the Minnesota Valley National Wildlife Refuge as well as our spacious rooms, modern accommodations and world-class customer service.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Minneapolis Hilton-MNH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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