Hilton MSP Airport - Front Desk Agent - FT - AM Shift - FLEXIBLE

Remington Hospitality; BLOOMINGTON (MN); On-site; USD 21,000 - 26,000; Full time

Job summary

Remington Hospitality is seeking a courteous Front Desk Associate in Bloomington, MN to welcome guests, check them in and out efficiently, and assist with pre-registration and reservation blocking when needed.

You will accurately post charges, manage front office transactions, and handle payments while maintaining knowledge of rates, discounts, and cancellation procedures.

Qualifications

• Experience in hotel front desk operations.
• Ability to process payments accurately.
• Knowledge of reservations and cancellations procedures.

Responsibilities

• Greet guests and perform prompt, professional check-in and check-out.
• Post charges accurately and promptly.
• Maintain knowledge of front office systems and daily transactions.
• Handle cash, checks, and card payments correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Manage same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service

Cash handling

Front desk operations

Reservations management

Check-in/check-out

Communication

Front Office software

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.