Hilton MSP Airport - Front Desk Agent - FT - AM Shift - FLEXIBLE

Murrieta Hot Springs Resort; BLOOMINGTON (MN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Hilton MSP Airport in Bloomington, MN, is seeking a Front Desk Agent for the AM shift. You will greet guests, check them in and out promptly, assist with pre-registration and blocking of reservations, and ensure accurate posting of charges.

You should be comfortable using the Front Office system and applying hotel policies. This in-office role requires a strong work ethic, flexibility to work nights, weekends, and holidays, and the ability to work as part of a guest-focused team.

Qualifications

• Greet guests and check in/out promptly.
• Understand hotel rates, discounts and cancellation policies.
• Ability to work varying schedules including nights/weekends/holidays.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in/out.
• Post charges accurately for all hotel transactions.
• Maintain working knowledge of Front Office system and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and applicable discounts and how to apply them.
• Take same-day reservations and follow cancellation/ relocation procedures.

Skills

Customer service

Teamwork

Communication skills

Job description

Hilton MSP Airport - Front Desk Agent - FT - AM Shift - FLEXIBLE

#26-2191

Location Description

3800 American Blvd East, Bloomington, Minnesota 55425

Hilton Minneapolis/St. Paul Airport hotel offers complimentary transportation to and from Minneapolis St. Paul International airport. We are in a prime location near Bloomington, MN attractions and the Light Rail to downtown Minneapolis.

You’ll appreciate our natural surroundings such as the Minnesota Valley National Wildlife Refuge as well as our spacious rooms, modern accommodations and world-class customer service.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Minneapolis Hilton-MNH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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