Guest Services Specialist - Front Desk

StepStone-Hospitality-Inc; Portland (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Doubletree Portland is seeking an attentive front desk agent to welcome guests, manage registrations, and assist with services and directions. You will handle room assignments, payments, and reservations across channels while maintaining accurate records and following hotel policies.

The role requires strong English communication, dependability, and the ability to stand for long periods. Previous hotel experience is preferred, with weekend and holiday shifts common.

Qualifications

• Must communicate in English with guests and colleagues.
• Ability to report information accurately.
• Able to perform various office tasks as needed.
• Adhere to StepStone and hotel policies.
• Must be able to stand for long periods.
• Dependable with flexible weekday/weekend/holiday availability.
• Hotel experience preferred.

Responsibilities

• Register and assign rooms to guests.
• Issue room keys and escort instructions to guests.
• Sort and track incoming mail and messages.
• Answer inquiries about hotel services, registration, and directions.
• Keep records of room availability and rates.
• Compute bills and process payments.
• Make, confirm, and cancel reservations via all channels.
• Post charges to guest accounts when interfaces are inoperable.
• Deposit guest valuables in hotel safe deposit box.
• Have full working knowledge of each shift including night audit.

Skills

English language

Attention to detail

Office tasks

Standing for long periods

Dependability

Shift work (weekends/holidays)

Hotel experience preferred

Tools

Office software

Job description

Doubletree Portland is seeking an attentive front desk agent to welcome guests, manage registrations, and assist with services and directions. You will handle room assignments, payments, and reservations across channels while maintaining accurate records and following hotel policies.

The role requires strong English communication, dependability, and the ability to stand for long periods. Previous hotel experience is preferred, with weekend and holiday shifts common.