Front Desk Supervisor

Pdk Airport LLC DBA Holiday Inn Portland Airport; Portland (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Vision insurance

Job summary

Holiday Inn Portland Airport in Portland, OR is seeking a Front Desk Supervisor to lead the Front Office team with a guest-focused approach.

You will supervise daily operations, train staff, and ensure accurate billing while maintaining guest privacy and safety in a fast-paced environment.

Qualifications

• Previous hotel Front Desk experience – required.
• Previous supervisory or leadership experience – preferred.
• High school diploma or equivalent.
• Strong customer-service and communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational and multitasking skills.
• A professional, guest-focused attitude.
• Ability to remain calm and effective during busy periods.
• Basic computer skills, including Microsoft Office.
• Familiarity with hotel Property Management Systems, especially Opera, preferred.

Responsibilities

• Supervise daily Front Desk operations, including check-ins and check-outs.
• Ensure reservations, room assignments, billing, and guest transactions are accurate.
• Monitor Front Desk workflow and keep guest service moving efficiently.
• Welcome guests and create a warm, professional first impression.
• Respond to guest questions, concerns, and complaints promptly and professionally.
• Support associates when handling challenging guest situations.
• Assist guests with directions, hotel amenities, and local information.
• Promote IHG One Rewards membership and model enrollment behaviors for team.
• Provide guidance and support to Front Desk Associates during shifts.
• Assist with training new employees on Front Office procedures and systems.
• Coach and provide feedback to team members and communicate performance concerns to management.
• Assist with cash drawer balancing and verification of financial transactions.
• Ensure accurate posting of room charges, taxes, and incidentals.
• Maintain proper Front Desk documentation and records.
• Protect guest privacy and confidential information.
• Follow hotel safety, security, financial-control, and operational procedures.

Skills

Front Desk experience

Supervisory experience

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Opera Property Management System

Microsoft Office

Job description

Benefits:

Dental insurance

Employee discounts

Health insurance

Vision insurance

Are you a hospitality leader who enjoys helping both guests and employees have a great experience?

The Holiday Inn Portland Airport is looking for a confident, guest-focused Front Desk Supervisor to help lead our Front Office team. This is a hands-on leadership position for someone who can keep the Front Desk organized and running smoothly while setting the example for excellent guest service.

If you are someone who stays calm when the lobby gets busy, enjoys solving problems, communicates well, and takes pride in helping a team succeed, we want to meet you!

What You'll Do

As our Front Desk Supervisor, you will help oversee the daily operation of the Front Desk and serve as a resource for our guests and Front Desk Associates.

Your responsibilities will include:

Supervise daily Front Desk operations, including check-ins and check-outs

Ensure reservations, room assignments, billing, and guest transactions are accurate

Monitor Front Desk workflow and keep guest service moving efficiently

Welcome guests and create a warm, professional first impression

Respond to guest questions, concerns, and complaints promptly and professionally

Support associates when handling challenging guest situations

Assist guests with directions, hotel amenities, and local information

Promote IHG One Rewards membership and model enrollment behaviors for team

Provide guidance and support to Front Desk Associates during shifts

Assist with training new employees on Front Office procedures and systems

Coach and provide feedback to team members and communicate performance concerns to management

Assist with cash drawer balancing and verification of financial transactions

Ensure accurate posting of room charges, taxes, and incidentals

Maintain proper Front Desk documentation and records

Protect guest privacy and confidential information

Follow hotel safety, security, financial-control, and operational procedures

What We're Looking For

We're looking for a leader—not just someone who can work the Front Desk.

The ideal candidate will have:

Previous hotel Front Desk experience – required

Previous supervisory or leadership experience – preferred

High school diploma or equivalent

Strong customer-service and communication skills

Excellent problem-solving and conflict-resolution abilities

Strong organizational and multitasking skills

A professional, guest-focused attitude

Ability to remain calm and effective during busy periods

Basic computer skills, including Microsoft Office

Familiarity with hotel Property Management Systems, especially Opera, preferred

Strong verbal and written communication skills

Ability to work evenings, weekends, and holidays as needed

Why Join Our Team?

You’ll have the opportunity to:

Take on a meaningful leadership role in hotel operations

Develop your hospitality and supervisory skills

Work with a team that values great guest service

Enjoy IHG employee hotel discounts worldwide

Physical & Work Environment

This is an active hotel position that requires:

Standing for extended periods

Frequent computer and office-equipment use

Moving throughout the hotel as needed

Occasional lifting of up to 50 pounds

Working in a busy lobby and Front Desk environment

Frequent interaction with guests, employees, and vendors

Evening, weekend, and holiday shifts as scheduled

Ready to Lead the Front Desk?

If you have hotel Front Desk experience, enjoy working with people, and are ready to take the next step into a supervisory role, we’d love to hear from you.

About IHG

Holiday Inn Portland Airport is part of IHG Hotels & Resorts, one of the world’s leading hospitality companies with thousands of hotels across the globe. We are committed to delivering True Hospitality for Good and creating a welcoming environment for both guests and team members.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected status.