Guest Services Front Desk Agent — Nights & Growth

Atira Hotels; Merrillville (IN); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee assistance program

Paid training

Job summary

Atira Hotels is seeking a Front Desk Agent at Residence Inn Merrillville to provide exceptional guest service, manage reservations, and maintain professional guest relations. The role involves clerical duties and prompt issue resolution, with duties including check-in/check-out and handling payments.

Responsibilities cover reservation management, guest communication, and safeguarding guest information, with a strong emphasis on accuracy, courtesy, and teamwork in a hotel environment.

Qualifications

• Education/Certification: High school graduate or equivalent.
• Experience: Customer service and data entry experience preferred.
• Skills/Abilities: Excellent communication and public relations skills; well organized and attentive to detail; willingness to assist others; strong typing abilities and proficiency with PC, calculator, and office equipment.

Responsibilities

• Reservation management: receive/process reservations via phone, fax, and mail; enter reservations into the computer system and provide additional information; verify pricing, discounts, and billing information, and notify customers of room features and availability; maintain reservation files and resolve related problems.
• Customer service: check in and out guests efficiently; process customer payments and post applicable charges; inform customers of credit holds and conduct customer surveys; interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously; keep customers informed of company policies, procedures, and account statuses.
• Professional relations: maintain the company's professional reputation by providing superior customer service; assist and support area personnel as needed; coordinate with the Accounting Department regarding customer credit status; keep management informed of area activities and significant problems; effective working relations with company personnel; safeguard guest information.
• Other tasks: perform any other tasks/duties as assigned by the manager/ supervisor.

Skills

Communication skills

Public relations

Attention to detail

Typing / data entry

Education

High school diploma

Tools

PC

Calculator

Office equipment

Job description

Atira Hotels is seeking a Front Desk Agent at Residence Inn Merrillville to provide exceptional guest service, manage reservations, and maintain professional guest relations. The role involves clerical duties and prompt issue resolution, with duties including check-in/check-out and handling payments.

Responsibilities cover reservation management, guest communication, and safeguarding guest information, with a strong emphasis on accuracy, courtesy, and teamwork in a hotel environment.