Guest Experience Specialist - Front Desk (Night/Weekend Shifts)

Atira Hotels; North Kansas City (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Employee assistance program

Holiday pay

Paid training

Job summary

Atira Hotels is seeking a Front Desk Agent at Residence Inn Independence, MO, offering a full-time, on-site role with 8-hour shifts. The position handles reservations, guest check-ins/outs, and related customer service duties, ensuring a smooth guest experience and accurate billing.

Required are a high school diploma and prior customer service or data entry experience. The role includes benefits like holiday pay, paid training, and an employee assistance program.

Qualifications

• High school graduate or equivalent.
• Customer service and data entry experience preferred.
• Excellent communication and public relations skills.
• Well organized and attentive to detail.
• Willingness to assist others.
• Strong typing abilities and proficiency with PC, calculator, and office equipment.

Responsibilities

• Reservation Management: Receive and process reservations via phone, fax, and mail.
• Enter reservations into the computer system and provide additional information.
• Verify pricing, discounts, and billing information, and notify customers of room features and availability.
• Maintain reservation files and resolve related problems.
• Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.

Education

High school graduate or equivalent

Tools

PC

Office equipment

Job description

Atira Hotels is seeking a Front Desk Agent at Residence Inn Independence, MO, offering a full-time, on-site role with 8-hour shifts. The position handles reservations, guest check-ins/outs, and related customer service duties, ensuring a smooth guest experience and accurate billing.

Required are a high school diploma and prior customer service or data entry experience. The role includes benefits like holiday pay, paid training, and an employee assistance program.