Guest Experience Associate — Front Desk

MCR; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

Residence Inn Temple, operated by MCR, seeks a Front Desk Agent to ensure a friendly arrival and departure experience while addressing guests’ needs promptly. You will handle check-ins/outs, relay promotions, and manage mail as part of daily shift tasks.

Experience in hospitality and a positive, guest-focused attitude are essential. The role requires flexible scheduling, strong communication, and the ability to handle high-pressure situations with professionalism.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language.

Responsibilities

• Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
• Rate Schedule: Up-to-date understanding of room rates, promotions.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Skills

Hospitality experience

Can-Do Attitude

Follow Guidelines

Pace & Pressure

Listening & Conflict Resolution

Communication Skills

Hospitality & Guest Service

English Language Proficiency

Clock-in/Out Discipline

Shift Schedule Adaptability

Team Collaboration

Job description

Residence Inn Temple, operated by MCR, seeks a Front Desk Agent to ensure a friendly arrival and departure experience while addressing guests’ needs promptly. You will handle check-ins/outs, relay promotions, and manage mail as part of daily shift tasks.

Experience in hospitality and a positive, guest-focused attitude are essential. The role requires flexible scheduling, strong communication, and the ability to handle high-pressure situations with professionalism.