Front Desk Agent

White Lodging; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (Day

Life Insurance

Disability Insurance

DailyPay option

401(k) with company match

Vacation/PTO with rollover

Hotel room discounts

Tuition reimbursement

Job summary

White Lodging is seeking a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. Full-time and part-time positions available!

The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. Previous hospitality experience is helpful but not required.

Qualifications

• Excellent communication skills.
• Customer-first mindset.
• Ability to adapt to any situation.
• Willingness to work long hours, weekends, and holidays.
• Previous hospitality experience is helpful but not required.

Responsibilities

• Provide high-quality guest service and anticipate needs.
• Check guests in and out efficiently.
• Follow cash handling and accounting procedures.
• Learn hotel services, hours, locations, rates, amenities.
• Assist in lobby cleanliness.
• Protect guest and hotel information.
• Respond to guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Teamwork

Outgoing personality

Hospitality experience helpful

Job description

Description

Full-time and part-time positions available!

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

What You’ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You Will Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.