Guest Experience Front Desk Agent

mcrhotels.com; Pompano Beach (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Residence Inn Fort Lauderdale Pompano Beach Central seeks a Front Desk Agent dedicated to delivering friendly, efficient guest service. You will greet guests, handle check-ins/outs, and address requests with a can-do attitude in a fast-paced hotel environment.

Key duties include ensuring timely check-in/out, understanding current rates/promotions, and managing mail per shift. Flexibility for varied hours is required to meet guest needs.

Qualifications

• Experience in hospitality, service, or consumer-facing roles preferred.
• Positive attitude with willingness to learn.
• Able to follow established guidelines and procedures.
• Capable of handling high-pressure situations with composure.
• Active listening and conflict-resolution skills.
• Clear and effective communication with guests and team.
• Desire to serve guests and create a welcoming experience.
• Must be 18 years or older and able to work varied shifts including evenings/nights/weekends/holidays.

Responsibilities

• Ensure efficient check-in/out experience for guests.
• Maintain awareness of room rates and promotions; communicate them to guests.
• Receive and note incoming mail per daily shift checklist.

Skills

Hospitality experience

Can-Do Attitude

Follow guidelines

Pace & pressure

Listening & conflict resolution

Clear communication

Guest service

Schedule flexibility

Job description

Residence Inn Fort Lauderdale Pompano Beach Central seeks a Front Desk Agent dedicated to delivering friendly, efficient guest service. You will greet guests, handle check-ins/outs, and address requests with a can-do attitude in a fast-paced hotel environment.

Key duties include ensuring timely check-in/out, understanding current rates/promotions, and managing mail per shift. Flexibility for varied hours is required to meet guest needs.