Front Desk Agent

Driftwood Hospitality Management; Rockville (MD); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Disability insurance

Employee assistance

Life insurance

Paid time off

Hilton discounts

Team member parking

Team meals

Job summary

The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is seeking a friendly Front Desk Agent to deliver exemplary guest service, handle check-in/check-out, and assist guests with billing and hotel questions.

Candidates should have strong verbal and written communication, willingness to learn the property management system, and flexible scheduling including weekends/holidays.

Qualifications

• Customer service experience required
• Stellar verbal and written communication required
• Must be able to learn and accurately use the property management system

Responsibilities

• Provide exemplary guest service at all times
• Interact with hotel guests and Team Members
• Learn and accurately use the property management system to check in/out reservations and assist guests with billing and hotel questions

Skills

Customer service

Communication skills

PMS training

Tools

Property Management System

Job description

The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front Desk Agent to join the team. Front Desk Agents are responsible for providing and ensuring exemplary guest service at all times. Stellar verbal and written communication is a must-have to interact with hotel guests and Team Members. Hilton experience is preferred but not required. Front Desk Agents must be able to learn and accurately use the property management system to check in/out reservations and assist guests with their billing and hotel questions. Due to the nature of hotel business levels, scheduling flexibility is preferred, to include working weekends and holidays.

Qualifications

• Hilton and PEP experience preferred but not required


• Must be able to learn and accurately use the property management system


• Customer service experience required

Full Time Team Members Are Eligible For

• Medical, dental, vision insurance


• 401(k) with employer match


• Disability insurance


• Employee assistance program


• Life insurance


• Paid vacation, sick and holidays


• Hilton Hotel discounts


• Team Member Parking


• Daily Team Member meals