Guest Services Front Desk Agent (Flexible Hours)

Island-Hospitality-Management; Ashburn (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Healthcare

Vision Insurance

Dental Insurance

HSA/FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &

Parking

Pet Insurance

PTO & Wellness Incentives

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - IHM Matches 0

Job summary

Island Hospitality Management in Ashburn, VA is seeking a Front Desk Agent to handle guest check-ins and check-outs, assist guests and vendors, and prepare shift reports in a fast-paced hotel setting.

The role requires outstanding communication, professionalism, and a positive, guest-focused attitude with flexibility in scheduling. Island Hospitality offers robust benefits and opportunities for growth within the organization.

Qualifications

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Responsibilities

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Job description

Island Hospitality Management in Ashburn, VA is seeking a Front Desk Agent to handle guest check-ins and check-outs, assist guests and vendors, and prepare shift reports in a fast-paced hotel setting.

The role requires outstanding communication, professionalism, and a positive, guest-focused attitude with flexibility in scheduling. Island Hospitality offers robust benefits and opportunities for growth within the organization.