Guest Services Front Desk Agent | 401K & Benefits

Hospitality Management Corporation; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Great benefits package

Job summary

Hospitality Management Corporation is seeking a Front Desk Agent for the Hilton Garden Inn NW Arboretum in Austin, TX. The role greets guests, manages check-ins and check-outs, handles reservations, and assists guests with questions and local recommendations.

The ideal candidate will have a high school diploma, strong computer skills (Microsoft Office) and the ability to stay composed under pressure. Experience with an IHG branded property is a plus and teamwork is essential.

Qualifications

• Greet guests and assist with check-ins/check-outs.
• Assist guests with questions, directions, and local recommendations.
• Proficient in Microsoft Office and basic hotel tech tools.

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Skills

Greet guests

Reservations handling

Microsoft Office

Team player

Education

High School diploma or equivalent

Tools

Reservations system

Job description

Hospitality Management Corporation is seeking a Front Desk Agent for the Hilton Garden Inn NW Arboretum in Austin, TX. The role greets guests, manages check-ins and check-outs, handles reservations, and assists guests with questions and local recommendations.

The ideal candidate will have a high school diploma, strong computer skills (Microsoft Office) and the ability to stay composed under pressure. Experience with an IHG branded property is a plus and teamwork is essential.