Front Desk Agent

Hospitality Management Corporation; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Great benefits package

Job summary

Hospitality Management Corporation is seeking a Front Desk Agent for the Hilton Garden Inn NW Arboretum in Austin, TX. The role greets guests, manages check-ins and check-outs, handles reservations, and assists guests with questions and local recommendations.

The ideal candidate will have a high school diploma, strong computer skills (Microsoft Office) and the ability to stay composed under pressure. Experience with an IHG branded property is a plus and teamwork is essential.

Qualifications

• Greet guests and assist with check-ins/check-outs.
• Assist guests with questions, directions, and local recommendations.
• Proficient in Microsoft Office and basic hotel tech tools.

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Skills

Greet guests

Reservations handling

Microsoft Office

Team player

Education

High School diploma or equivalent

Tools

Reservations system

Job description

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for a Front Desk Agent for the Hilton Garden Inn NW Arboretum, Austin, TX 78759.

Why Work With Us?

It’s a fun company to work for!

We recognize efforts and reward results.

Benefits

• Great benefits package, including industry leading 401K

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Requirements

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience

• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player - if you like to work on an island by yourself, this won’t be a good fit for you!
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.