Guest Services Front Desk Agent

Columbia Hospitality; Snoqualmie (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Get Paid Daily

Paid Time off

Holiday Pay

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K

HSA/FSA plans

Referral Bonus

Discounted lodging, dining, spa

Employee Assistance Program

Volunteer opportunities

Online learning platform

Third party perks

Job summary

Columbia Hospitality's Salish Lodge & Spa is seeking a Front Desk Agent to expertly handle guest check-ins/check-outs, manage room credits and keys, and resolve guest issues. You will support the Guest Services and Front Office teams with financial and service tasks to deliver memorable stays and personalized experiences.

The role emphasizes strong communication, proficient use of the PMS, and ability to arrange reservations for dining, transportation, and activities, all within a values-driven

Qualifications

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Skills

Cash handling

Communication skills

Tools

Point of Sale (POS)

Job description

Columbia Hospitality's Salish Lodge & Spa is seeking a Front Desk Agent to expertly handle guest check-ins/check-outs, manage room credits and keys, and resolve guest issues. You will support the Guest Services and Front Office teams with financial and service tasks to deliver memorable stays and personalized experiences.

The role emphasizes strong communication, proficient use of the PMS, and ability to arrange reservations for dining, transportation, and activities, all within a values-driven