Guest Services & Reservations Specialist

Columbia Hospitality; Woodinville (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Get Paid Daily

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability,

401K

HSA/FSA Plans with employer

Referral Bonus

Discounted Lodging, Dining, Spa, Golf

Employee Assistance Program

Columbia Cares volunteer opportunities

Online Learning Platform

Job summary

Columbia Hospitality is seeking an At Your Service Agent for The SOMM Hotel & Spa in Woodinville, WA. You will respond to guest inquiries, assist with hotel, dining, and spa reservations, and support the Front Office and Sales teams with group bookings and VIP reservations.

Strong hospitality mindset and guest-focused service are essential. The role requires basic PBX experience, excellent verbal and written communication, and weekend availability.

Qualifications

• Minimum 1 year customer service experience preferred.
• Previous PBX/Multi-line phone experience in hospitality strongly preferred.

Responsibilities

• Operate the PBX equipment and answer incoming calls.
• Assist guests with hotel, dining, and spa reservations.
• Use suggestive selling to increase occupancy and revenue.
• Enter group bookings and VIP reservations for Sales & Marketing teams.
• Handle guest mail, messages, and maintain confidentiality.

Skills

Customer service

PBX/Multi-line phone

Verbal communication

Written communication

Weekend availability

Tools

PBX system

Job description

Columbia Hospitality is seeking an At Your Service Agent for The SOMM Hotel & Spa in Woodinville, WA. You will respond to guest inquiries, assist with hotel, dining, and spa reservations, and support the Front Office and Sales teams with group bookings and VIP reservations.

Strong hospitality mindset and guest-focused service are essential. The role requires basic PBX experience, excellent verbal and written communication, and weekend availability.