Guest Experience Front Desk Agent | Benefits & Growth

Clear Destination Inc.; Tukwila (WA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Free Parking

Paid Daily

Paid Time Off

Medical benefits

Dental benefits

Vision benefits

Disability insurance

401K

Job summary

Columbia Hospitality is seeking an enthusiastic front desk professional to deliver exceptional guest experiences at our property. You will handle check-in/check-out, operate the property management system, and manage guest requests with care and efficiency.

Join a people-first organization that values inclusivity, teamwork, and professional growth. Prior hospitality or customer service experience is preferred, with strong communication skills and cash handling experience highly desired.

Qualifications

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized POS system preferred.
• Strong written and verbal communication skills required

Responsibilities

• Posesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Skills

Hospitality experience

Cash handling

Communication skills

Job description

Columbia Hospitality is seeking an enthusiastic front desk professional to deliver exceptional guest experiences at our property. You will handle check-in/check-out, operate the property management system, and manage guest requests with care and efficiency.

Join a people-first organization that values inclusivity, teamwork, and professional growth. Prior hospitality or customer service experience is preferred, with strong communication skills and cash handling experience highly desired.