Guest Experience Specialist, Hotel Front Desk

Bethany Beach Ocean Suites; Bethany Beach (DE); On-site; USD 17,000 - 25,000; Full time

Job summary

Bethany Beach Ocean Suites is seeking a Front Office Agent to manage guest check-ins/check-outs, room assignments, and billing processes at the Bethany Beach, DE property. You will secure payments, issue keys, and communicate guest needs to the appropriate teams to ensure smooth operations.

The role requires good organizational skills, a polite and professional demeanor, and the ability to handle high guest volumes while maintaining accuracy and courtesy.

Qualifications

• High school or equivalent preferred.
• 1 to 2 years in a similar position preferred.
• All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

Responsibilities

• Maintain knowledge of hotel operations and room products.
• Answer telephone calls within proper etiquette and ascertain guest needs.
• Describe room accommodations and obtain reservation details.
• Accommodate special requests and document them in the system.
• Coordinate with housekeeping on room status and guest concerns.
• Present folio to guest and resolve disputed charges.
• Ensure secure payment and accuracy of contracted monies.
• Communicate guest information to relevant departments.
• Perform additional duties as assigned.
• Work under pressure with strong organization and attention to detail.

Education

High school or equivalent

Some college or better

Job description

Bethany Beach Ocean Suites is seeking a Front Office Agent to manage guest check-ins/check-outs, room assignments, and billing processes at the Bethany Beach, DE property. You will secure payments, issue keys, and communicate guest needs to the appropriate teams to ensure smooth operations.

The role requires good organizational skills, a polite and professional demeanor, and the ability to handle high guest volumes while maintaining accuracy and courtesy.