Front Office Agent

Bethany Beach Ocean Suites; Bethany Beach (DE); On-site; USD 17,000 - 25,000; Full time

Job summary

Bethany Beach Ocean Suites is seeking a Front Office Agent to manage guest check-ins/check-outs, room assignments, and billing processes at the Bethany Beach, DE property. You will secure payments, issue keys, and communicate guest needs to the appropriate teams to ensure smooth operations.

The role requires good organizational skills, a polite and professional demeanor, and the ability to handle high guest volumes while maintaining accuracy and courtesy.

Qualifications

• High school or equivalent preferred.
• 1 to 2 years in a similar position preferred.
• All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

Responsibilities

• Maintain knowledge of hotel operations and room products.
• Answer telephone calls within proper etiquette and ascertain guest needs.
• Describe room accommodations and obtain reservation details.
• Accommodate special requests and document them in the system.
• Coordinate with housekeeping on room status and guest concerns.
• Present folio to guest and resolve disputed charges.
• Ensure secure payment and accuracy of contracted monies.
• Communicate guest information to relevant departments.
• Perform additional duties as assigned.
• Work under pressure with strong organization and attention to detail.

Education

High school or equivalent

Some college or better

Job description

Bethany Beach Ocean Suites
99 Hollywood St
Bethany Beach, DE 19930, USA

Description

Job Summary

The Front Office Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in the system following hotel SOP’s.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.
• Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
• Possess an eye for the smallest detail and maintain a keen sense of urgency.
• Ability to think clearly, remain calm, and resolve problems using good judgment.

Physical Requirements

• Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
• Must be able to stand and exert well-paced mobility for up to 8 hours in length

Qualifications

• Education:High school or equivalent preferred.
• Experience:1 to 2 years in a similar position experience preferred.
• Grooming:All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Education

High School or better.

Some college or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.