Guest Services Expert - Front Desk (Flexible Hours)

Gabriel Group

Oakland (CA)

On-site

USD 30,000 - 39,000

Full time

3 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent to deliver exceptional guest service at the hotel front desk. You will handle check-in/check-out, reservations, payments, and guest requests with a professional, friendly demeanor in a fast-paced environment.

The role emphasizes clear communication, problem solving, and the ability to work flexible shifts, including evenings, weekends, and holidays.

Qualifications

Previous customer service or hospitality experience preferred but not required.
High school diploma or equivalent preferred.
Strong communication, interpersonal, and problem-solving skills.
Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.
Basic computer skills and ability to learn hotel PMS.
Experience handling cash, credit card transactions, and maintaining accurate records.

Responsibilities

Welcome guests with a friendly, professional attitude during check-in and check-out.
Process reservations, modifications, and cancellations according to standards.
Maintain knowledge of room types, rates, packages, and promotions.
Promote loyalty programs and upsell where appropriate.
Take payments, post charges, and follow cash handling procedures.
Answer guest questions about services, local attractions, and transportation.
Coordinate with housekeeping and maintenance to meet guest needs.
Maintain front desk records, shift reports, and logs.