Guest Services Expeditor – Luxury Resort, Aloha Spirit

Vochure; Hawaii; On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

401(k) with company matching

Paid time off (vacation & personal)

Performance bonuses

Colleague discounts (dining, store,Spa

Employee travel rates

Complimentary meals on property

Job summary

Fairmont Orchid, Hawaiʻi seeks an Expeditor to deliver exceptional guest arrival and departure experiences in a luxury resort setting. You will interact with guests and colleagues daily, providing courteous, efficient service and a welcoming atmosphere that reflects the spirit of aloha.

In this winter internship role, you will coordinate luggage, valet, and guest requests while upholding high safety and cleanliness standards. Hourly rate reflects hospitality industry norms in Hawaii.

Qualifications

• Ability to remain calm and courteous while addressing guest needs.
• Excellent reading, writing and spoken English proficiency.
• Ability to communicate in additional languages is an advantage.
• Capable of working cohesively as part of a team.
• Attention to detail and service-minded attitude.

Responsibilities

• Assist with coordinating guest arrivals, luggage, and valet requests.
• Greet and acknowledge every guest with the aloha spirit.
• Support with bike and golf club programs; ensure waivers and returns.
• Manage baggage storage and retrieval processes with accuracy.
• Coordinate group transportation and luggage movements as needed.
• Assist expeditors and shuttle service during peak times.
• Deliver warm, personal service to guests in a luxury, fast-paced setting.
• Maintain high standards of cleanliness, setup, and ambiance for a positive first impression.
• Remember guest names and preferences to offer personalized service.
• Support otherRooms Division departments during peak times.
• Follow hotel safety and HACCP procedures and guidelines.
• Be knowledgeable about fire and life safety/emergency procedures.
• Maintain professional appearance and hygiene at all times.
• Perform other reasonable duties by hotel management.

Skills

Guest service focus

English proficiency

Multilingual ability (optional)

Team collaboration

Detail oriented

Job description

Fairmont Orchid, Hawaiʻi seeks an Expeditor to deliver exceptional guest arrival and departure experiences in a luxury resort setting. You will interact with guests and colleagues daily, providing courteous, efficient service and a welcoming atmosphere that reflects the spirit of aloha.

In this winter internship role, you will coordinate luggage, valet, and guest requests while upholding high safety and cleanliness standards. Hourly rate reflects hospitality industry norms in Hawaii.