Winter Luxury Resort Guest Services Internship

Jobf0; Hawaii; On-site; USD 29,000 - 41,000; Part time

Benefits offered by this job

Complimentary meals while working on p

Resort discounts

Accor travel rates

Job summary

Fairmont Orchid, Hawaiʻi is offering a winter internship position as an Expeditor in a luxury resort environment. You will act as an ambassador for our hotel, greeting guests with the aloha spirit and ensuring a superior arrival and departure experience.

You will coordinate guest stays, assist with luggage, valet, and transportation, and support various departments during peak times, all while maintaining high standards of service, safety, and personal presentation.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.

Responsibilities

• Assist with the coordination of a guests’ stay with luggage, valet and other guests requests.
• Ensure every guest is greeted and acknowledged with the aloha spirit.
• Assist with the hotel’s bike and golf club programs. Ensure that proper waivers are signed and equipment is returned in the same condition.
• Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented.
• Assist with group transportation and luggage movements.
• Support expeditors and shuttle service when needed.
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up and ambiance control.
• Try to remember individual’s names and their preferences to extend a personalized service
• Assist other rooms division departments with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Skills

Guest service

English proficiency

Teamwork

Attention to detail

Calm under pressure

Job description

Fairmont Orchid, Hawaiʻi is offering a winter internship position as an Expeditor in a luxury resort environment. You will act as an ambassador for our hotel, greeting guests with the aloha spirit and ensuring a superior arrival and departure experience.

You will coordinate guest stays, assist with luggage, valet, and transportation, and support various departments during peak times, all while maintaining high standards of service, safety, and personal presentation.