Luxury Resort Attendant – Guest Rooms & Public Areas (Hawaii)

Accorhotel; Hawaii; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Life & accidental insurance

401(k) retirement plan

Holidays & vacation

Restaurant discounts

Travel discounts

Meals available

Job summary

Fairmont Orchid on Hawai‘i Island is seeking an Attendant (General Cleaner) to maintain exceptional guest rooms and public areas in a luxury resort. You’ll dust, make beds, tidy bathrooms and ensure spotless linens while delivering warm, welcoming service.

Join a collaborative Heartists team and enjoy competitive benefits, flexible schedule for full- or part-time roles, and staff discounts across Accor properties as part of our commitment to Make Special Happen.

Qualifications

• Warm and caring personality; previous housekeeping experience is an asset.
• Basic understanding of the English language.
• Ability to anticipate and focus attention on guest needs by being professional and welcoming.
• Lifting requirements up to 25 lbs.
• Carrying of objects weighting up to 50lbs.
• Excellent organizational skills and time management.
• Stooping, kneeling, reaching, standing, walking, bending, twisting, pushing, seeing, hearing, speaking to guests.

Responsibilities

• Clean guestrooms to include: dusting, making beds, soiled linen removal from rooms, daily turndown service and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenishing room supplies
• “Own” lobby and/or public area assigned, on a regular schedule, cleaning, spot sweeping, carpet dusting when necessary, keeping glass doors, mirrors free of fingerprints, and elevators regularly
• Clean all mirrors and glasses; inside of windows; all vents in assigned areas stock all paper supplies in restrooms and storage closets; wipe, clean all marble and tables and dust all surfaces
• Take initiative to add a personalized experience for the guest
• Maintain proper usage of cleaning supplies and equipment
• Accurately report room status reports throughout the duration of your shift
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Work effectively and contribute positively to a team
• Keep linen closets, supply closet and landing organized and clean
• Report damage or malfunction in hotel rooms/areas
• Respond professionally, politely, and efficiently to requests from guests
• Use hands to lift, carry, or pull objects that may be heavy
• Maintain excellent grooming and uniform standards
• Read, understand and follow all department policies

Skills

Warm and caring personality

Basic English

Guest needs anticipation

Lifting up to 25 lbs

Carrying up to 50 lbs

Time management

Grooming standards

Job description

Fairmont Orchid on Hawai‘i Island is seeking an Attendant (General Cleaner) to maintain exceptional guest rooms and public areas in a luxury resort. You’ll dust, make beds, tidy bathrooms and ensure spotless linens while delivering warm, welcoming service.

Join a collaborative Heartists team and enjoy competitive benefits, flexible schedule for full- or part-time roles, and staff discounts across Accor properties as part of our commitment to Make Special Happen.