Luxury Housekeeping Office Coordinator

Fairmont Hotels & Resorts; Hawaii; On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Employer-paid life & accidental cover

401(k) with matching

11 paid holidays

10 days paid vacation

Employee meals

Hotel discounts

Travel program discounts

Job summary

Fairmont Orchid on Hawai‘i Island is seeking a detail‑oriented Housekeeping Office Coordinator to support daily administrative duties and ensure efficient department operations. You will maintain production records, inventories, room statuses and guest requests, assist supervisors with inspections, and generate reports to help the team deliver luxury service.

Ideal candidates have at least 1 year of relevant experience, strong English communication, and a professional, energetic presence in a

Qualifications

• Minimum 1 year of relevant experience in a similar capacity.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Responsibilities

• Handle administrative duties for the housekeeping department.
• Maintain production records and incentive pay.
• Oversee opening procedures.
• Create and maintain inventories of guest supplies and chemical supplies; complete purchase orders.
• Assist supervisors with room inspections and walking room statuses.
• Receive, record and transmit guest requests accurately
• Prepare and distribute departmental reports
• Input accurate room status into system daily and investigate discrepancies
• Maintain key, radio, REX device control and monitor lost properties
• Maintain work area in a clean state
• Handle guest complaints tactfully and report incidents to Leaders
• Be familiar with Housekeeping positions and team members’ functions
• Maintain good relations with team members and other interfacing departments
• Ensure smooth handover of daily activities to next shift
• Respond to extraordinary requests professionally and efficiently

Skills

English proficiency

Customer service

Communication

Teamwork

Attention to detail

Self-motivated

Professional grooming

Multilingual advantage

Tools

MS Excel

MS Word

PowerPoint

Job description

Fairmont Orchid on Hawai‘i Island is seeking a detail‑oriented Housekeeping Office Coordinator to support daily administrative duties and ensure efficient department operations. You will maintain production records, inventories, room statuses and guest requests, assist supervisors with inspections, and generate reports to help the team deliver luxury service.

Ideal candidates have at least 1 year of relevant experience, strong English communication, and a professional, energetic presence in a