Luxury Guest Services Leader - Bell & Concierge

Vochure; Hawaii; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, prescription, and vision bene

Life and AD&D insurance

401(k) with company matching

Paid time off and holidays

Employee travel rates at Accor hotels

Job summary

Fairmont Orchid in Hawaiʻi is seeking a Guest Services Supervisor to lead the Bell Services and Guest Services teams, ensuring a warm, personalized luxury arrival and departure experience.

You will oversee Bell Attendants, Guest Service Ambassadors, Expeditors, and transportation colleagues while maintaining Fairmont standards and exceptional guest satisfaction. This is a hands-on leadership role in a world-class resort setting.

Qualifications

• Experience leading Bell Services and Guest Services teams in luxury hospitality.
• Ability to coach and develop colleagues to deliver outstanding guest experiences.
• Strong communication and operational excellence in a high-volume setting.

Responsibilities

• Oversee Bell Services operations, luggage handling, room escorts, and transportation coordination.
• Lead and develop Guest Services colleagues; conduct briefings, trainings, and performance evaluations.
• Ensure VIP arrivals, group movements, and special guest requests are executed flawlessly.
• Maintain luxury hospitality standards, audit processes, and guest satisfaction measures.
• Collaborate with Front Office, Concierge, Housekeeping, and other departments for seamless service.
• Monitor staffing, productivity, and adherence to budgets and policies.

Skills

Leadership

Guest service

Communication

Team development

Job description

Fairmont Orchid in Hawaiʻi is seeking a Guest Services Supervisor to lead the Bell Services and Guest Services teams, ensuring a warm, personalized luxury arrival and departure experience.

You will oversee Bell Attendants, Guest Service Ambassadors, Expeditors, and transportation colleagues while maintaining Fairmont standards and exceptional guest satisfaction. This is a hands-on leadership role in a world-class resort setting.