Luxury Guest Services Supervisor - Bell & Concierge Ops

Jobf0; Hawaii; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Wellbeing benefits

401(k) with company match

Paid time off

Job summary

Fairmont Orchid in Hawaiʻi is seeking a Guest Services Supervisor to lead Bell Services and Guest Services teams, delivering personalized luxury arrivals and departures with exceptional guest satisfaction.

The ideal candidate will exhibit strong leadership, a passion for luxury hospitality, and the ability to reflect the Fairmont brand promise, Hawaiian hospitality, and a culture of excellence across all guest interactions.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree, Bachelor’s Degree, or coursework in Hospitality Management, Business Administration, or a related field preferred.
• Minimum two (2) years of hospitality leadership or supervisory experience, preferably within a luxury hotel or resort environment.
• Previous Bell Services, Front Office, Guest Services, Concierge, or Rooms Division experience preferred.
• Experience with Opera PMS or a similar property management system preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and related business applications.
• Valid Hawaii Driver’s License with an acceptable driving record required.

Responsibilities

• Lead, supervise, coach, and develop Guest Services colleagues to ensure exceptional guest service and operational excellence.
• Foster a culture of luxury service, professionalism, accountability, inclusion, and teamwork.
• Conduct daily shift briefings, departmental meetings, and service training sessions.
• Communicate operational priorities, VIP arrivals, group movements, and special guest requests.
• Support recruitment, onboarding, training, coaching, performance management, and colleague development.
• Conduct performance evaluations and administer corrective action when appropriate.
• Ensure colleagues understand departmental goals, service expectations, and luxury hospitality standards.
• Foster employee engagement, recognition, and retention initiatives.
• Monitor staffing levels and workflow to ensure efficient service delivery during all operational periods.

Skills

Leadership

Guest service

Communication

Team development

Education

High School Diploma or equivalent

Hospitality degree preferred

Tools

Opera PMS

MS Office

Job description

Fairmont Orchid in Hawaiʻi is seeking a Guest Services Supervisor to lead Bell Services and Guest Services teams, delivering personalized luxury arrivals and departures with exceptional guest satisfaction.

The ideal candidate will exhibit strong leadership, a passion for luxury hospitality, and the ability to reflect the Fairmont brand promise, Hawaiian hospitality, and a culture of excellence across all guest interactions.