Luxury Guest Services Ambassador – Hawaii Resort

Accor; Hawaii; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Employer-paid life insurance

401(k) retirement plan with matching

Paid holidays and vacation days

Employee discounts at hotel dining and

Travel program with Accor properties

Free meals in employee dining facility

Job summary

Fairmont Orchid, a luxury resort on Hawai‘i Island, seeks a Guest Services Ambassador to deliver personalized luxury service from arrival to departure. You will support valet, bell, transportation, and guest assistance while upholding Fairmont standards and the aloha spirit.

Applicants should have a High School Diploma or equivalent and prior luxury hospitality or guest services experience. CPR/First Aid is preferred.

Qualifications

• High School Diploma or equivalent required.
• Previous luxury hospitality, guest services, bell, valet, front desk, or customer service experience preferred.
• Experience in luxury resort environments preferred.

Responsibilities

• Create exceptional first and last impressions while delivering personalized luxury service throughout the guest journey.
• Manage arrival services, valet operations, bell services and guest transportation support as part of resort ambassador duties.
• Collaborate with teams to ensure seamless service delivery and memorable guest experiences.

Skills

Guest Services

Customer Service

Luxury Hospitality

Education

High School Diploma or equivalent

Job description

Fairmont Orchid, a luxury resort on Hawai‘i Island, seeks a Guest Services Ambassador to deliver personalized luxury service from arrival to departure. You will support valet, bell, transportation, and guest assistance while upholding Fairmont standards and the aloha spirit.

Applicants should have a High School Diploma or equivalent and prior luxury hospitality or guest services experience. CPR/First Aid is preferred.