Guest Services Desk Agent - Flexible Schedule & Local Perks

Shaner Hotels; Towanda (Bradford County); On-site; USD 32,000 - 38,000; Full time

Job summary

A prominent hospitality company is seeking a Front Desk Agent for their Towanda hotel. The ideal candidate will provide excellent guest services, manage check-in/check-out processes, and have a strong customer service background. Applicants should have a high school diploma and at least one year of relevant experience. Bilingual English/Spanish is a plus. This role requires flexibility as shifts may vary, including weekends and holidays.

Qualifications

• Minimum one year of customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check‑in/check‑out for hotel guests.
• Process all payments according to established hotel requirements.
• Resolve discrepancies on the room status report with Housekeeping.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school graduate or equivalent

Tools

Computer experience

Job description

A prominent hospitality company is seeking a Front Desk Agent for their Towanda hotel. The ideal candidate will provide excellent guest services, manage check-in/check-out processes, and have a strong customer service background. Applicants should have a high school diploma and at least one year of relevant experience. Bilingual English/Spanish is a plus. This role requires flexibility as shifts may vary, including weekends and holidays.