Guest Experience Specialist — Front Desk

Torrington Hotel LLC; Torrington (WY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Flexible schedule

Career Advancement Opportunities

Competitive Compensation

Job summary

Torrington Hotel LLC is looking for a friendly and positive Front Desk Agent in Torrington, Wyoming. The successful candidate will provide exceptional customer service, assist guests with check-in and check-out processes, and maintain communication with housekeeping for room availability. Candidates should possess strong communication skills and be customer-focused, with a minimum requirement of being 21 years or older. This position offers flexible scheduling and career advancement opportunities.

Qualifications

• Must be 21 or older.
• Excellent communication skills.
• Ability to stay positive in challenging situations.

Responsibilities

• Monitor hotel operations and activities.
• Take reservations via phone, email, and in-person.
• Build rapport with guests through friendly conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English

Computer literacy

Customer-focused issue resolution

Ability to lift 30 pounds

Job description

Torrington Hotel LLC is looking for a friendly and positive Front Desk Agent in Torrington, Wyoming. The successful candidate will provide exceptional customer service, assist guests with check-in and check-out processes, and maintain communication with housekeeping for room availability. Candidates should possess strong communication skills and be customer-focused, with a minimum requirement of being 21 years or older. This position offers flexible scheduling and career advancement opportunities.