Guest Services Dept Manager — Lead Team & Guest Experience

UNAVAILABLE; Mount Pleasant (WI); Vor Ort; USD 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

Associate Discount

Weekly Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

401(k) with match

Employee Assistance Program

Zusammenfassung

Festival Foods in Mount Pleasant, WI is seeking a Guest Services Assistant Department Manager to lead a busy front-end team and ensure exceptional guest service. You will mentor staff, manage daily operations, and optimize schedules in a fast-paced grocery setting.

The role emphasizes leadership, strong communication, and adherence to safety standards, with opportunities to impact customer experience across shifts.

Qualifikationen

• Leadership or supervisory experience in retail, restaurant, or front desk.
• High school education required.
• Strong communication and problem-solving with guests and team members.
• Organizational skills to manage shifting priorities in a fast-paced environment.
• Knowledge of safety requirements and company safety policies.

Aufgaben

• Provide helpful guest service, greet guests, answer questions, and address concerns with professionalism.
• Foster team success by assisting the Guest Services Manager, following policies, and stepping in when the Manager is out.
• Mentor and develop associates through onboarding and training sessions.
• Manage daily guest services operations to ensure a positive guest experience and smooth team workflow.
• Create schedules using labor tools to balance guest needs and labor budgets.
• Ensure quality standards are met with 100% quantity checks by 10 am and 5 pm.
• Enforce company policies, maintain cleanliness and sanitation, and ensure compliance.
• Collaborate with bookkeeping and asset protection to maintain reporting accuracy and address discrepancies.
• Maintain regular attendance and provide notice for absences.
• Support the team and fulfill other duties as assigned.

Kenntnisse

Leadership

Communication

Teamwork

Organization

Safety

Ausbildung

High school diploma

Jobbeschreibung

Festival Foods in Mount Pleasant, WI is seeking a Guest Services Assistant Department Manager to lead a busy front-end team and ensure exceptional guest service. You will mentor staff, manage daily operations, and optimize schedules in a fast-paced grocery setting.

The role emphasizes leadership, strong communication, and adherence to safety standards, with opportunities to impact customer experience across shifts.