Guest Services Lead - Front End Operations

Festival Foods; Mount Pleasant (WI); Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Associate Discount 15%

Weekly pay

Two-week advanced scheduling

Vision & Dental Insurance

401(k) with discretionary match

Paid parental leave

Zusammenfassung

Festival Foods in Mount Pleasant, WI seeks a Guest Services Assistant Department Manager for a full-time role in a fast-paced retail environment. You will lead guest services, mentor staff, and ensure smooth daily operations while upholding service standards.

The position emphasizes teamwork, scheduling, and safety compliance, with opportunities to grow within a hospitality-driven grocery store that values guest satisfaction.

Qualifikationen

• Leadership or supervisory experience in retail or hospitality.
• Strong communication and problem-solving with guests and teammates.
• Team-oriented with a passion for training and developing staff.
• Excellent organizational skills to manage shifting priorities.
• Knowledge of safety requirements and company policies.

Aufgaben

• Provide helpful guest service and address concerns professionally.
• Assist the Guest Services Manager with department operations.
• Lead the team in the Manager's absence.
• Train and develop associates, including onboarding and coaching.
• Oversee daily guest services activities and scheduling of labor.
• Ensure quality standards and compliance with policies in the department.
• Maintain cleanliness and safety in the department.
• Support the team with other duties as assigned.

Kenntnisse

Leadership

Communication

Teamwork

Organization

Safety

Ausbildung

High school diploma

Jobbeschreibung

Festival Foods in Mount Pleasant, WI seeks a Guest Services Assistant Department Manager for a full-time role in a fast-paced retail environment. You will lead guest services, mentor staff, and ensure smooth daily operations while upholding service standards.

The position emphasizes teamwork, scheduling, and safety compliance, with opportunities to grow within a hospitality-driven grocery store that values guest satisfaction.