Guest Services & Operations Manager

UNAVAILABLE; Janesville (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Festival Foods in Janesville, WI is seeking a Guest Services Department Manager to lead and inspire teams across Guest Services, Pricing, and Cash Office, ensuring a welcoming guest experience and efficient operations.

The role reports to the Store Director and requires building a high-performing team, maintaining service standards, cash accuracy, and schedule management in a fast-paced retail environment.

Qualifications

• High School education or equivalent required.
• 3+ years of leadership experience, including 2+ in a managerial role.
• Excellent guest service and communication skills.
• Ability to learn and use technology including Microsoft Office, POS, bookkeeping software and cash tools.
• Knowledge of safety policies and procedures.

Responsibilities

• Lead a helpful service culture and develop associates.
• Coach and mentor staff across Guest Services, Cash Office and Pricing.
• Manage weekly schedules aligned with labor and budget.
• Support department hiring and onboarding with HR.
• Conduct performance reviews and provide guidance.
• Ensure compliance with company policies and cash control.
• Provide daily guidance and maintain service standards.
• Handle timekeeping accuracy and discrepancies with HR.
• Assist guests with items, orders and requests.

Skills

Leadership

Guest service

Communication

Technology literacy

Education

High School Diploma or equivalent

Tools

MS Office

POS systems

Bookkeeping software

Cash management tools

Job description

Festival Foods in Janesville, WI is seeking a Guest Services Department Manager to lead and inspire teams across Guest Services, Pricing, and Cash Office, ensuring a welcoming guest experience and efficient operations.

The role reports to the Store Director and requires building a high-performing team, maintaining service standards, cash accuracy, and schedule management in a fast-paced retail environment.