Evening Guest Services Lead | PM Shifts

Festival Foods; West Baraboo (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Associate Discount 15% off groceries

Weekly pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

401(k) retirement match

Paid parental leave (3 weeks)

Fitness reimbursement

Job summary

Festival Foods is seeking a Guest Services Assistant Department Manager-PM in Baraboo, WI. You will help create a welcoming atmosphere, mentor staff, and oversee afternoon and evening operations to ensure exceptional guest experiences.

The role emphasizes leadership, reliable attendance, and adherence to safety policies while maintaining a high level of guest satisfaction in a busy grocery environment.

Qualifications

• High school education or equivalent required.
• Minimum 1 year grocery experience and 6 months in an assistant/leadership role.
• Strong customer service mindset and ability to lead a team.

Responsibilities

• Provide helpful service to guests with a friendly greeting and answers to questions.
• Uphold Festival Foods culture and lead the team during afternoon and evening shifts.
• Drive guest service excellence by setting expectations and guiding associates.
• Support team growth through supervision and training of guest services staff.
• Oversee department productivity and staffing to meet business needs.
• Maintain safety programs and asset protection policies for a secure environment.
• Attend shifts reliably and coordinate replacements as needed.
• Collaborate with the team and perform other duties as assigned.

Skills

Relevant experience

Decision making

Interpersonal skills

Organizational skills

Safety awareness

Education

High school or equivalent

Job description

Festival Foods is seeking a Guest Services Assistant Department Manager-PM in Baraboo, WI. You will help create a welcoming atmosphere, mentor staff, and oversee afternoon and evening operations to ensure exceptional guest experiences.

The role emphasizes leadership, reliable attendance, and adherence to safety policies while maintaining a high level of guest satisfaction in a busy grocery environment.