Evening Guest Services Lead - Department Manager

UNAVAILABLE; West Baraboo (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate Discount

Weekly Pay & Premium Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

Parental leave

Job summary

Festival Foods in Baraboo, WI is hiring a Guest Services Assistant Department Manager-PM to lead the front-end team during afternoons and evenings. You'll help create a welcoming atmosphere, mentor associates, and ensure smooth operations.

The role requires at least 1 year in grocery and 6 months in leadership, strong decision-making, interpersonal and organizational skills, and a commitment to safety. Full-time schedule includes afternoons, nights, weekends and holidays.

Qualifications

• High school education or equivalent experience.
• At least 1 year in grocery and 6 months in a leadership role like Customer Service Representative.
• Strong customer service and leadership capabilities.

Responsibilities

• Provide helpful service with professional, friendly guest interactions.
• Uphold Festival Foods culture and lead afternoon/evening shifts.
• Drive guest service excellence and set clear expectations.
• Support team growth, training, and supervision of associates.
• Optimize department productivity and staffing to meet goals.
• Ensure safety and asset protection policies are followed.
• Maintain regular attendance and coordinate replacements when needed.
• Collaborate with the team on additional duties.

Skills

Customer service leadership

Decision making

Interpersonal skills

Organizational skills

Safety awareness

Education

High school education or equivalent

Job description

Festival Foods in Baraboo, WI is hiring a Guest Services Assistant Department Manager-PM to lead the front-end team during afternoons and evenings. You'll help create a welcoming atmosphere, mentor associates, and ensure smooth operations.

The role requires at least 1 year in grocery and 6 months in leadership, strong decision-making, interpersonal and organizational skills, and a commitment to safety. Full-time schedule includes afternoons, nights, weekends and holidays.