Guest Experience & Services Manager

Festival Foods; Janesville (WI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Associate Discount 15%

Weekly Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

401(k) Matching

Job summary

Festival Foods in Janesville is seeking a Guest Services Department Manager to lead teams in Guest Services, Pricing, and Cash Office, delivering a welcoming guest experience while ensuring accurate cash handling and efficient operations.

You will recruit and develop associates, manage weekly schedules, conduct performance reviews, and uphold safety standards in a fast-paced grocery environment, reporting to the Store Director and supporting store goals.

Qualifications

• High School Education or equivalent combination of education and experience.
• 3+ years leadership experience, including 2+ years in a managerial role.
• Ability to interact tactfully with guests and staff; strong communication skills.
• Proficiency with technology: POS, bookkeeping software and cash management tools.

Responsibilities

• Lead a Helpful Service Culture and develop associates to deliver exceptional guest service.
• Coach and mentor teams across Guest Services, Cash Office, and Pricing.
• Finalize and approve weekly work schedules aligned with labor and budget projections.
• Assist with department staffing, interviewing, and offers with HR partnership.
• Conduct performance reviews and provide guidance for direct and indirect reports.
• Enforce company policies and take appropriate corrective action with HR involvement.
• Ensure compliance with service, cash control, and operational standards.
• Monitor cashier productivity and optimize guest service levels.
• Be prepared to step in at the register and assist with store closing procedures.
• Assist guests with item finding, orders, and special requests.

Skills

Leadership experience

Guest service excellence

Communication skills

Technology literacy

Safety compliance

Team-building

Education

High School Diploma

Tools

POS systems

Bookkeeping software

Cash management tools

Microsoft Office

Job description

Festival Foods in Janesville is seeking a Guest Services Department Manager to lead teams in Guest Services, Pricing, and Cash Office, delivering a welcoming guest experience while ensuring accurate cash handling and efficient operations.

You will recruit and develop associates, manage weekly schedules, conduct performance reviews, and uphold safety standards in a fast-paced grocery environment, reporting to the Store Director and supporting store goals.